Kimberly Ruppel was recently quoted in the Part B News article "Don’t let patient disputes escalate; plan to protect yourself.”

Kimberly Ruppel was recently quoted in the Part B News article, “Don’t let patient disputes escalate; plan to protect yourself,” expounding on the impact of an effective approach to resolving and mitigating disputes that may lead to heightened practice scrutiny. When mentioning the importance of a ‘patient-advocate’ department, Kimberly states, “Ideally, that department is staffed by people who follow a customer service approach and try to de-escalate issues.”